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This is at least the fourth, and by some counts the sixth, major T-Mobile data breach in the past three years. The company has already reset the PINs for T-Mobile prepaid customers, as their passwords and PINs were definitely stolen, but postpaid customers should do this as well.Īnd, while this feels like beating a dead horse, consider switching to another carrier. If you're a current or former T-Mobile customer, you need to change your account PIN and password right away. There are links to pages that let you change your T-Mobile account PIN, change your T-Mobile account password and activate the company's free Account Takeover Protection and Scam Shield features, as well as to the breach-related McAfee ID Theft Protection. Other aspects of the T-Mobile data-breach-assistance page are pretty good. Other things you can do to protect yourself
We'll let you know when we get that email from T-Mobile with identity-theft-protection setup instructions.
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We figure T-Mobile might want to comb through the stolen data and match those applicants for free identity-theft-protection with the names and phone numbers of those people whose personal data was actually stolen. Prospective customers who never opened an account may be even harder to contact, especially if the stolen data goes back to T-Mobile's establishment in 2002. It makes sense that T-Mobile might want to cast a wide net.Ĭurrent T-Mobile customers with active accounts should be easy for the company to reach, but former customers may have changed their email addresses and phone numbers. Thank you, so T-Mobile inspected your features and they have the visual voicemail enabled as well but with this not being a Consumer Cellular device it appears that the phone is not compatible with our Visual voicemail feature, you will not be able to use this feature on this phone with our service. We're talking about more than one in five American adults possibly being affected by this data breach.
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Overall, however, throwing the gates open to all comers may indicate that T-Mobile doesn't know how to reach everyone who was affected.Īccording to T-Mobile's own figures, not only did 7.8 million current T-Mobile customers have their names, addresses, dates of birth and Social Security numbers compromised, but so did a bit more than 40 million former customers and people who applied for T-Mobile accounts but never got them. So should everyone who thinks they might have applied for a T-Mobile account in the past two decades, whether they ended up with an account or not. Everyone who's ever had a postpaid T-Mobile account (one for which you get a monthly bill) should sign up for this protection.